Ethics and compliance

Ethical commitment

At Grupo Dökka we are committed to always acting with the highest ethical standards and fully complying with the laws, rules and regulations applicable to our businesses, in each of the countries where we operate.

We work every day to be leaders and references in the health industry, and we know that being a leader entails responsibilities; Therefore, we assume the commitment to always do the right thing.

For us, compliance is the responsibility of each and every one of our collaborators, we guide and guide them on how to achieve it and we have called on everyone to be protagonists of our culture of ethics and compliance.


Compliance program



This compliance program is consistent with the company’s growth strategy, it was created to achieve our objectives, ensuring respect for the law and our values.

“Think and choose to do the right thing” is the motto of the Compliance department, which reinforces the call and responsibility that we all have at Grupo Dökka to fulfill and bring our values ​​to life.

The Code of Conduct is the foundation of our program and a vitally important element of our business culture.

We have a compliance program that is a living element, that transcends the legal and that responds to the vision and needs of the company, as well as regulatory changes. Currently, it is made up of seven pillars and its basis is the Code of Conduct

Complaint channel

As part of the compliance program, we have an open line for collaborators and third parties who wish to report concerns, non-compliance, suspicions and, in general, situations that deviate from our culture of ethics and compliance.

We make this line available, which is secure, confidential and can be used anonymously, when necessary, with full confidence that any report received is addressed and investigated in accordance with our internal procedures.

To access the Dökka Group complaint line, you can use any of the following channels:


Conduct Code

At Grupo Dökka we act with integrity in everything we do and, as part of the Cuestamoras Group, we are governed by its values, which guide us to make the right decisions in an ethical, thoughtful and responsible manner so that our business can adequately satisfy . the needs of customers and society.

Ethical decisions promote trust and responsibility to do the right thing, both internally and externally.

In the following link you can download our code of conduct: